LEGAL NOTICE AND CREDITS

1- LEGAL INFORMATION

Company name: ARDOR France SNC
Company address: 26 RUE BAYARD, 75008 PARIS
RCS : 817 507 643 R.C.S PARIS
Siret : 81750764300044
Intra-community VAT number : FR64817507643
Code APE : 6820B Share capital : 1 000 €.
Company email : info@the-c.com
Director of the publication, legal manager : Candice Berger

2- HOSTING

The site is hosted by : Digital Ocean
Address : 101 Avenue of the Americas, 10th Floor, New York, NY 10013 USA
Phone number: +33 09 75 18 70 39
Website : https://www.digitalocean.com

3 – CONDITIONS OF USE OF THE WEBSITE

The Collection makes every effort to ensure the accuracy and updating of the information published on its site, and reserves the right to correct the content at any time and without notice.

Consequently, The Collection declines all responsibility : for any imprecision, inaccuracy or omission relating to information available on the site; for any damage resulting from a fraudulent intrusion of a third party having caused a modification of the information made available on the site; and more generally for any damage, direct or indirect, whatever the cause, origin, nature or consequences, caused by the access of anyone to the site or the impossibility of accessing it, as well as the use of the site and/or the credit given to any information coming directly or indirectly from it.

4 – INTELLECTUAL PROPERTY

This entire site is subject to French and European legislation on copyright and intellectual property.
The Site and each of its components, such as texts, tree structures, software, videos, photographs, illustrations, images, diagrams, soundtracks, texts, logos, trademarks, drawings or models are the exclusive property of The Collection, or are distributed with the authorization of their owners.

Any representation, reproduction, modification, commercial use, translation, adaptation, arrangement or transformation, as well as any transfer to another site are prohibited. Only a strictly personal use is authorized.

Any request for authorization must be sent to the following address Ardor France – 26 rue Bayard, 75008 Paris, France or by e-mail to info@the-c.com. Any unauthorized use constitutes an infringement punishable by law.

5- MEDIATOR’S CONTACT DETAILS

The Collection is likely to collect at various times your personal data, such as:
– Contact information (last name, first name, telephone, address, email…)
– Personal information (date of birth, nationality…)
– Financial or transactional data (bank details…)
– Data related to your stay (arrival and departure dates…)
– Your preferences and interests
– Your questions and/or feedback regarding your stay in one of our properties
– Any other information in order to satisfy specific requests or to provide the appropriate service

6-CONFIDENTIALITY POLICY / PRIVACY CHARTER

1. What personal data is collected?

The Collection is likely to collect at various times your personal data, such as: – Contact information (last name, first name, telephone, address, email…)
– Personal information (date of birth, nationality…)
– Financial or transactional data (bank details…)
– Data related to your stay (arrival and departure dates…)
– Your preferences and interests
– Your questions and/or feedback regarding your stay in one of our properties
– Any other information in order to satisfy specific requests or to provide the appropriate service


2. When and how do we collect information?

2.1. In-person data if you are a resident at one of our properties, such as:
– During check-in / check-out
– Via our staff: concierge service, butlers, villa managers…
– Participation in our events
– Participation in our surveys, request for information

2.2. Data collected online :
– By subscribing to our newsletter
– Reservations: spa, restaurant or any other service
– Various purchases on our online store
– Online comments or reviews
– Any other data entered on our website, our social networks or by email

2.3. Data collected from third parties, such as
– Travel agencies or tour operators
– Reservation systems
– Invitation as part of a group or corporate booking


3. What are the purposes?

The Collection collects your personal data for the following purposes

3.1. Fulfill our obligations to our residents
– To make your reservations for your stay in our properties
– Tracking your consumption
– Tracking transactions and payments related to your stays

3.2. Guarantee a quality stay (before, during, after) in our properties
– Anticipation of your needs and requests
– Adaptation of our services during your stay in order to best meet your expectations and requests
– Personalizing our offers and relationships

3.3. To improve the services of The Collection
– Processing of your personal data in our marketing program in order to have a better understanding of your needs and wishes and to carry out marketing operations in accordance with your profile
– To inform you about special offers
Carrying out customer studies and analyses via questionnaires and satisfaction surveys – Management of complaints
3.4. Secure and improve the use of The Collection website
– Improvement of navigation
– Improvement of the experience
– Secure navigation and fraud prevention


4. Sharing of data

In order to guarantee a quality service in our properties, The Collection may share your data:

4.1. Within the The Collection group
– To our hotel staff at the property where you are staying (butler, chef, spa therapist…)
– To our marketing and communication department
– Any other person of the group

4.2. To service providers and partners, in order to provide other services or to improve your stay, in particular for outsourced services for the administration and management of the properties, such as reservation systems, customer relationship management systems…

4.3. Local authorities: The Collection may transmit your personal information to the French authorities, if required by law or in the context of an investigation and in accordance with local regulations.


5. Data Security

The Collection strives to implement all necessary measures to preserve the confidentiality and security of your personal information processed and thus prevent it from being lost, altered, damaged, accessed by unauthorized third parties or shared.

To this end, The Collection implements technical measures to best ensure the security of your data (password, login …). However, sending information online is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the total security of your data transmitted to our site.


6. Data retention

Golden Sail retains your personal data for as long as necessary to fulfill the purposes for which we collected it, taking into account the amount, nature and sensitivity of the data, as well as applicable legal requirements.


7. Cookies

In order to improve the quality of the services offered on our sites (website, mobile site, online store and mobile application) we use cookies (small files of letters and numbers that we store on your device) to distinguish you from other users.
We use the following categories of cookies:
– Cookies that are essential for using the site: to enable you to use the main functions of the site, including booking. If you disable the use of these cookies, you will not be able to use these features.
– Performance cookies: to optimize our website and detect any technical problems you may encounter. These cookies allow us to collect information about how you navigate this site, including the number of visits per page, error messages displayed, time spent on a page, or the number of clicks on an area of the site.
– Functionality cookies: to remember the choices you have made.
– Advertising marketing cookies: to collect information about your online browsing habits and to offer you personalized advertising based on your interests. These cookies are also used to limit the number of times you see an advertisement and to measure your interaction with these campaigns.

8. Access and modifications

In accordance with the regulations applicable to the protection of personal data, you may, at any time, exercise your rights of access, modification or deletion of the data concerning you as well as your rights of limitation and opposition to the processing and portability of your personal data.
These rights can be exercised by mail to the following address
Ardor France, 26 rue Bayard, 75008 Paris Or by e-mail to the address: info@the-c.com
In the interest of confidentiality and protection of your personal data, we invite you to attach a copy of an official identity document to your request in order to identify you and respond to your request.
If your personal data is not accurate, complete or up to date and you wish to modify it, please send us the modifications to the address indicated above.